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issues + contact information
| administrative issues |
- Administrative problems including registration, course materials, and/or exam issues should be reported to our main office at [813] 974.3783 or by e-mailing apex@eng.usf.edu. Assistance is provided during regular business hours.
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| technical issues |
- It is important to determine whether your equipment is compatible with the format used by apex prior to the start of the semester. A sample clip is provided here in order to test individual equipment.
- Technical problems should be communicated to the studio help-line [813] 974.3862 when they are experienced during a live broadcast.
- Some technical problems, such as firewall issues, ISP problems, etc, may involve third-party solutions. In such cases, the appropriate technical support should be notified.
- If the issue is not resolved by any of the steps listed below e-mailing apex@eng.usf.edu with a detailed account of the technical difficulty will ensure that the appropriate party is notified and a resolution is quickly reached.
- Lectures may be provided in alternative formats while the technical issue is being resolved if the affected student or viewing site reports the problem in a timely manner.
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firewalls
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- If you're trying to view the class from work and have a network firewall, please contact your IT department and inform them that in order to view Windows Media content, port number 80 must be open.
- If you're attempting to view this class from home and are using a proprietary firewall, either lower the security settings or turn the firewall completely off. If you choose to disable the firewall, use Task Manager (ctrl-alt-del) to ensure it is not active.
- If you are using WinXP, disable the firewall by following these steps:
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Click Start, click Control Panel, then click Network Connections
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Click the connection that you want to alter (typically Local Area Connection).
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In the task pane on your left, click Change settings of this connection
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On the Advanced tab under Internet Connection Firewall, clear the check box next to Protect my computer . . . from the Internet
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| windows media player |
- Check to ensure you are using Windows Media Player 9 or above
- On the Tools menu, click Options, and then click the Network tab
- In the Streaming Protocols area, select all the protocol check boxes
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| internet explorer |
- On the Tools menu, click Internet Options, and then click Security
- Move the default slider to Low while viewing the webcast
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| pop-up or ad blocking software |
- Either allow pop-ups for apex site, or disable your pop-up blocker while viewing your classes.
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